Terms & Conditions

1. Company details

This website and the services described on it are provided by JOHNSONS HAULAGE LTD, a private limited company incorporated in England & Wales.

• Registered company name: JOHNSONS HAULAGE LTD
• Company registration number: 15543057
• Country of incorporation: England & Wales
• Registered office: Houldsworth Mill, Houldsworth Street, Reddish, Stockport SK5 6DA
• Email: info@johnsonshaulage.com
• Telephone: 0161 669 1949
• Office hours: Monday to Friday, 08:00 – 17:30
• Website: https://johnsonshaulage.com

2. Definitions

• “Company”, “we”, “us”, “our” means JOHNSONS HAULAGE LTD (Company No. 15543057).
• “Customer”, “you” means the person or business that instructs us or accepts a quotation.
• “Services” means road haulage, pallet distribution, same day delivery, dedicated transport, European transport, air and sea freight, warehousing and related logistics services.
• “Goods” means the consignment we are instructed to collect, carry, store or arrange carriage of.
• “Conditions” means the trading conditions set out in clause 3 below.

3. Trading conditions

All Services are supplied subject to the current Road Haulage Association (RHA) Conditions of Carriage 2020 or, where we act as a freight forwarding intermediary or arrange air, sea or customs services, the BIFA Standard Trading Conditions (2021 edition).

These Conditions contain provisions that limit and in some cases exclude our liability, and impose strict time limits for notifying loss, damage and delay. They take precedence over any conflicting terms in your purchase order or other documentation unless we agree otherwise in writing and signed by a director.

A full copy of the applicable Conditions is available free of charge on request from our office.

4. Quotations and contract formation

Quotations are valid for 30 days from the date of issue unless stated otherwise, and are based on the information supplied to us at the time.

A binding contract is formed when we accept your instruction to proceed, or when work begins, whichever is earlier. Acceptance is subject to these terms and the applicable Conditions.

• Rates assume reasonable, unobstructed access at collection and delivery points
• Rates assume accurate weights, dimensions, pallet counts and goods descriptions
• Rates assume standard loading and unloading times unless a waiting allowance is quoted
• Charges may be revised where the actual consignment or circumstances differ from those quoted

5. Charges, surcharges and payment

Unless agreed otherwise, invoices are payable within 30 days of the invoice date. All charges are exclusive of VAT, which is applied at the prevailing rate.

Where a movement is affected by circumstances outside the original quotation we may apply additional charges, including waiting time beyond the free period, failed collection or delivery, re-delivery, storage and demurrage, ferry, tunnel, congestion, low-emission zone or toll charges, customs entry and inspection fees, and fuel or currency adjustments on long-term rates.

We may charge statutory interest and recovery costs on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998. We may exercise a general lien over goods in our possession for unpaid sums.

6. Credit accounts

Credit accounts are granted at our discretion, subject to satisfactory references and an agreed credit limit. We may reduce, suspend or withdraw credit facilities, or require payment in advance, where a limit is exceeded, payments fall overdue or a customer's credit position materially changes.

7. Cancellation, aborted jobs and returns policy

We provide business-to-business transport and logistics services. Because a vehicle and driver are committed to your booking, cancellation charges reflect the resource already allocated.

• Cancellation more than 24 hours before the booked collection window: no charge
• Cancellation within 24 hours of the booked collection window: up to 50% of the agreed rate
• Cancellation after a vehicle has been despatched, or an aborted collection where goods are not ready or access is refused: up to 100% of the agreed rate plus any costs incurred
• Consumer cancellation rights: contracts for the transport of goods are excluded from the standard 14-day cancellation right under the Consumer Contracts Regulations 2013; any consumer booking is otherwise handled in line with your statutory rights

8. Returns and undelivered consignments

Where a consignee refuses delivery, is unavailable, or a delivery cannot be completed for reasons outside our control, we will contact you for instructions. Goods may be returned to origin, re-delivered or placed into storage, and the associated transport and storage charges will be payable by you.

Where goods are carried for return to a supplier or depot on your instruction, the same terms, liability limits and notification periods apply as for an outbound movement.

9. Customer obligations

You warrant that you are entitled to instruct us in respect of the goods and that all information supplied is accurate and complete.

• Goods must be adequately packaged, labelled and secured for the mode of transport booked
• Dangerous, hazardous, restricted, high-value, temperature-controlled or otherwise special goods must be declared in writing before collection
• Prohibited items include cash, bullion, live animals, illegal goods and any item we notify as excluded
• You must provide accurate customs, export and import documentation for international movements
• Safe and lawful access, and suitable loading or unloading facilities, must be available at each site

10. Delivery times

Transit and delivery times are given in good faith as estimates and are not guaranteed unless a timed or dedicated service is expressly agreed in writing. We are not liable for delay caused by traffic, weather, port or terminal congestion, customs, third-party site conditions or other matters beyond our reasonable control.

11. Subcontracting and the approved carrier network

We are entitled to perform any part of the Services ourselves or through our approved carrier network. All carriers are vetted for operator licensing, insurance and compliance before being engaged. Subcontracting does not affect your contract with us or your right to deal with us as the contracting party.

12. Liability, insurance and claims

Our liability is limited in accordance with the applicable Conditions. Under RHA Conditions liability for loss or damage is limited by weight; under BIFA Conditions liability is limited by reference to the value of the consignment, subject to the stated caps.

We are not liable for indirect or consequential loss, including loss of profit, production, contract or market, unless expressly agreed in writing and separately insured.

Customers are strongly advised to arrange all-risks cargo insurance. We can arrange additional cover on request, subject to written instruction before collection and payment of the applicable premium.

• Loss or damage apparent on delivery: note on the delivery receipt at the time
• Damage or partial loss: notify us in writing within 3 clear days of delivery
• Non-delivery: notify us in writing within 28 days of the date of collection
• Formal claim: submit in writing within the period required by the applicable Conditions
• Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud

13. Force majeure

We are not liable for failure or delay in performing the Services caused by events beyond our reasonable control, including severe weather, industrial action, fire, flood, epidemic, war, civil unrest, cyber attack, fuel shortage, port or border closure, or government action.

14. Website and Customer Portal use

This website and its content are owned by or licensed to JOHNSONS HAULAGE LTD and are protected by copyright and other intellectual property rights. You may view and print pages for your own business use but may not reproduce, republish or systematically extract content without our written permission.

Customer Portal access is provided to approved customers only. You are responsible for keeping login credentials secure and for activity carried out under your account. We may suspend access where misuse is suspected. Portal information is provided for operational convenience; where a discrepancy arises, our operational records prevail.

15. Confidentiality and data protection

Each party will keep the other's commercial information confidential. We process personal data in accordance with our Privacy Policy and UK data protection law. Data protection queries should be sent to info@johnsonshaulage.com.

16. Anti-bribery, modern slavery and compliance

We comply with the Bribery Act 2010 and the Modern Slavery Act 2015, and we expect the same standards from customers and carriers within our network. We comply with applicable operator licensing, drivers' hours, road safety and customs requirements, and with UK sanctions and export control legislation.

17. Complaints

We aim to resolve any concern quickly. Please contact us on 0161 669 1949 or at info@johnsonshaulage.com with your consignment reference. We acknowledge complaints within 2 working days and aim to provide a substantive response within 10 working days.

18. Termination and suspension

Either party may terminate an ongoing services agreement on 30 days' written notice unless a longer period is agreed. We may suspend or terminate services immediately where payment is overdue, where a customer becomes insolvent, or where continuing would breach a legal or safety obligation.

19. Changes to these terms

We may update these terms from time to time. The version published on this website at the time your booking is accepted is the version that applies to that booking.

20. Governing law and jurisdiction

These terms and any dispute arising from them are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.